Account Manager for Temp and Corporate Housing w/ SIRVA Relocation, DJ Knight
Address:     101 5th Avenue,  New York,  NY  10003

Contact: Carrie Railey @  440-720-8171or via e-mail carrie.Railey@sirva.com
Description:
Manage and oversee the entire day to day operation on assigned accounts. Manage team of Temp Housing specialists (where applicable). Point of escalation for issues with transferees, clients and suppliers. Facilitator of problem resolution. Ensure high quality of service delivery and compliance with Temp Housing policies.  Work with senior/VIP transferees, group moves and training programs. Single point of accountability to the client and Director of corporate housing. Responsible for day to day operation on the assigned accounts. Distribute workload/files to the team. Provide feedback and updates on the day to day operation to the client and the Director of Corporate Housing. 
Maintain strong relationships with the suppliers/providers.   Participate in clients visits and presentations. Assist with RFPs. Educate client on minor Temp Housing issues as related to policy. Coordinate with internal departments to ensure minimal errors on the account (billing, reporting and a/p).
Requirements:
High School diploma required, college degree preferred. Strong customer service experience. 
Working knowledge of various software packages. Excellent written and verbal communication skills 
Effective problem solving skills. Strong conflict resolution skills. Ability to work under stress and maintain high level of detail while multi
tasking. CRP and or GMS designation preferred. 

Send resumes to Carrie.Railey@sirva.com or at www.sirva.com

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